At Pillowly, your satisfaction is important to us. If for any reason you are not happy with your purchase, please review our refund and return policy below.
Return Conditions
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Returns are accepted within 30 days of receiving your order.
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Items must be unused, undamaged, and in their original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
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Clearance or final sale products.
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Personalized or customized items.
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Items damaged due to misuse.
Return Process
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Contact service@pillowly.icu with your order number and reason for return.
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Our support team will provide return instructions and address.
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Ship your item securely with tracking for verification.
Refunds
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Once your return is received and inspected, we will notify you via email.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Original shipping fees are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.